Catalog

Coats & Jackets

Festive Dresses

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days (Monday–Friday).

Once shipped, delivery typically takes 3–5 business days (Monday–Friday).

Total delivery time is 4–7 business days (Monday–Friday).

For more info visit our Shipping policy.

Do you offer free shipping?

Yes. We offer free shipping on all orders delivered within the United Kingdom.

For more info visit our Shipping policy.

What is your refund policy?

You may return your order within 30 days of delivery, provided the item meets our return eligibility requirements. Customers are responsible for return shipping costs unless otherwise required by applicable law.

For more info visit our Refund policy.

How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are generally processed within 5–10 days. Your bank or payment provider may need additional time for the refund to appear in your account.

For more info visit our Refund policy.

How can I contact customer support?

If you have any questions about your order, shipping or returns, please contact us.

Email: info@kayleenina.com
Phone: +44 7882 511445

Support hours
Monday–Friday: 9:00 AM – 5:00 PM (GMT)
Saturday–Sunday: 11:00 AM – 4:00 PM (GMT)

We reply within 24 hours on business days.

For more info visit our Contact page.

How can I track my order?

Once your order has been shipped, you’ll receive a tracking number by email. Use this number to follow your order’s delivery status and estimated arrival.

For more info visit our Track Your Order page.