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Kaylee & Nina - Home
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    Frequently Asked Questions

    How long does shipping take?

    Orders are processed within 1–2 business days (Monday–Friday). Once shipped, delivery typically takes 3–5 business days (Monday–Friday). Total delivery time will be 5-11 business days (Monday to Friday). For more info visit our Shipping policy.
    Do you offer free shipping?

    Yes. We offer Free Shipping on all orders delivered within the United Kingdom. For more info visit our Shipping policy.
    What is your refund policy?

    You may return your order within 30 days of delivery, provided the item meets our return eligibility requirements. Customers are responsible for return shipping costs unless otherwise required by applicable law. For more info visit our Refund policy.
    How long does it take to receive a refund?

    Once your returned item has been received and inspected, approved refunds are generally processed within 5–10 days. Your bank or payment provider may require additional time for the refund to appear in your account. For more info visit our Refund policy.
    How can I contact customer support?

    If you have any questions about your order, shipping, or returns, please contact us.

    Email: info@kayleenina.com

    Phone: +44 7882 511445

    Support Hours

    Monday–Friday: 9:00 AM – 5:00 PM EST

    Saturday–Sunday: 11:00 AM – 4:00 PM EST

    We reply within 24 hours on business days.

    For more info visit our Contact page.
    How can I track my order?

    Once your order has been shipped, you’ll receive a tracking number by email. Use this number to follow your order’s delivery status and estimated arrival. For more info visit our Track Your Order page.

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    Happy to assist Monday to Friday, 9 AM – 5 PM (GMT)

    Saturday to Sunday: 11:00 AM – 4:00 PM (GMT)
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    Customer Support

    E-mail address: info@kayleenina.com
    Phone number: +44 7882 511445
    Store name: Kaylee & Nina

    UK Fulfilment & Warehouse address: 171 Chapel St, Salford, M3 6AD, United Kingdom

    Business name: Kaylee & Nina
    Company No: 98305352
    Business address: Cubalaan 61, 2622AN Delft, The Netherlands

    Customer service available hours
    Operating hours (Monday to Friday):
    9:00 AM to 5:00 PM (GMT)
    Operating Hours (Saturday to Sunday):
    11:00 to 4:00 PM (GMT)

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    Products

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      Denim-Trim Ribbed Knit Cardigan

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