How long does shipping take?
Orders are processed within 1–2 business days (Monday–Friday). Once shipped, delivery typically takes 3–5 business days (Monday–Friday). Total delivery time will be 5-11 business days (Monday to Friday). For more info visit our Shipping policy.
Do you offer free shipping?
Yes. We offer Free Shipping on all orders delivered within the United Kingdom. For more info visit our Shipping policy.
What is your refund policy?
You may return your order within 30 days of delivery, provided the item meets our return eligibility requirements. Customers are responsible for return shipping costs unless otherwise required by applicable law. For more info visit our Refund policy.
How long does it take to receive a refund?
Once your returned item has been received and inspected, approved refunds are generally processed within 5–10 days. Your bank or payment provider may require additional time for the refund to appear in your account. For more info visit our Refund policy.
How can I contact customer support?
If you have any questions about your order, shipping, or returns, please contact us:
Email: info@kayleenina.com
Phone: +44 7882 511445
Support Hours
Monday–Friday: 9:00 AM – 5:00 PM EST
Saturday–Sunday: 11:00 AM – 4:00 PM EST
We reply within 24 hours on business days.
For more info visit our Contact page.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number by email. Use this number to follow your order’s delivery status and estimated arrival. For more info visit our Track Your Order page.
Can I change or cancel my order?
Orders are processed as quickly as possible. If you need to change or cancel your order, please contact our customer support as soon as possible. We will do our best to accommodate your request before the order is processed. For more info visit our Refund policy.
What payment methods do you accept?
We accept a variety of secure payment methods at checkout. All available payment options will be displayed during the checkout process. For more info visit our Payment Methods page.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer support as soon as possible with your order number and photos of the damaged item and packaging. We will review your request and assist you with the next steps. For more info visit our Refund policy.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible after placing your order. We can only update the address if the order has not yet been processed or shipped. For more info visit our Shipping policy.